Why are B2B sites so far behind (a whine)?
Friday, January 25th, 2008As media director part of my responsibility is to research appropriate advertising outlets for our B2B advertising clients. Seems straightforward and it is. But what continues to amaze me is the lack of foresight by B2B publications and outlets. Many still don’t get it. They are clinging desperately to the old model, the old way of doing things, and at times, it is maddening.
Over the last week or so, I have been researching online outlets for a specific client request. My Internet travels took me to many places, some better than others. Many of the sites have a good grasp of how to allow access to rate information to people like me. They require some kind of registration, easy enough.
Others insist on offering a simple email address to write for information. Even more offer just a phone number (whatever that is). Apparently, I must speak with a sales rep. Not really a big deal, except the sales team almost never responds in a timely fashion.
The point? Instead of allowing me access to rates so I can continue to consider their site, I am at the mercy of the ad rep to get back to me. Unfortunately, their window of opportunity is closing. They have lost the advantage. More importantly, they fail to see the advantage. Too bad, too, because some of the sites had promise.